Technical support is
available by contacting Mikotech Systems by phone (during our
regular business hours), email or fax. Technical support is provided
free for one (1) year.
What IS Included:
Installation
Program questions and inquiries
Problem resolution
General help
Questions regarding data structures
What Is NOT Included:
Training
Customization
Hardware setup and use
Data repair and/or retrieval
Keep in mind that these are partial lists and are subject to change
without notice. All support will be based on the judgment and sole
discretion of Mikotech Systems and its employees.
Before Asking For Support:
Have your serial number ready.
Be at your computer.
Know basic system information: Accupoint version, Windows version,
which computer is the server, the path for your Accupoint data and
central locations, etc.
If you are receiving error messages from the Accupoint product,
please have the EXACT error message available.
All support contact will be responded to in the same manner in which
Mokitech Systems was contacted. (i.e. a fax will receive a fax
response, an email will receive an email response...)
Shipping and handling, labour, installation, and customization
charges are not refundable.
*All non-defective returns are subject to a 15% restock fee.
.